Client Success Manager
At Move This World, we’re looking for a full-time Client Success Manager to strengthen educators’ wellbeing and build meaningful relationships with our school partners.
About Move This World:
Move This World's social emotional learning program provides PreK-12 educators and students with video tools to strengthen their social and emotional wellbeing in order to create healthy environments where effective teaching and learning can occur. Through evidence-based, developmentally appropriate videos that open and close the school day, Move This World ritualizes a daily practice of identifying, expressing and managing emotions. The program is hosted on Move This World's online platform, which includes: educational videos, a social emotional learning resource library, interactive discussion boards, and a dedicated wellbeing consultant. To date, Move This World has impacted over half a million students and teachers across 28 states and Washington DC.
About the Role:
As a member of Move This World’s Program team you’ll be responsible for ensuring our partners’ happiness and success with Move This World products and services.
You will oversee the day-to-day success of a portfolio of Move This World clients, which include school leaders and teachers at public, charter and independent schools across the country. You will be responsible for building, maintaining and growing relationships with our school leaders and teachers, acting as the expert of Move This World’s platform and empowering teachers to use Move This World’s tools to its fullest potential.
You know and respect that teachers and students are facing new and unique challenges everyday and you want to help them overcome these obstacles. You understand the role that mental health plays in the success and happiness of students, teachers and leaders. You’re detail-oriented and flexible, willing to do what it takes to help our partner schools thrive. You prioritize your own wellbeing and encourage those around you to do the same.
Facilitate the on-boarding and implementation of Move This World’s social emotional learning program.
Evaluate individual school needs and develop implementation plans that will ensure Move This World’s success alongside other social emotional learning or behavior management initiatives.
Provide ongoing support to teachers and school leaders via monthly check-in calls and email communication. Respond to questions/requests and share Move This World updates.
Monitor teacher engagement and take necessary action to increase that engagement.
Advocate and communicate the needs of our school leaders and teachers to the rest of the organization. Work within Move This World to resolve technical issues and challenges.
Gather feedback on Move This World’s program from teachers and school leaders in order to identify opportunities to improve client experience and Move This World’s products.
Assist in the ongoing development of professional development materials and additional resources for school leaders and teachers.
Work closely with the marketing team to assist in the creation of user stories, case studies, and Move This World’s brand ambassador program.
Identify new and creative ways to guarantee program success and manage other projects that will improve school leaders’ and teachers’ experiences with Move This World.
Own client retention and up-selling for your portfolio of schools.
Maintain an understanding of social emotional learning, emotional wellbeing, and education technology industries.
Experience with consultative, multi-client account management
Experience working in a school setting is preferred.
Strong communication skills, with an ability to communicate Move This World’s vision and mission to school leaders and teachers.
A highly creative individual who possesses self-confidence, flexibility, and positive energy, and who thrives working in a dynamic environment.
Troubleshooting and problem solving skills, with creative ability to overcome challenges and problem solve.
Strong organizational, analytical, and project management skills.
Demonstrated ability to take ownership and accountability.
Ability to travel occasionally.
Comprehensive health, vision, dental and life insurance
Three weeks paid vacation + 10 company holidays (we’re also flexible & encourage you to take the time you need in order to thrive)
Opportunities to regularly practice and prioritize our own wellbeing as a team
Professional development, growth and learning
Colleagues who laugh, have fun, challenge and inspire one another